Consumer rights
Important Terms
Adulteration: It is the practice of mixing bad substances in a good substance which is sold in the market.
Agmark: It is implemented under the “Agricultural Produce Act 1937". It was amended in the year 1986 and it covers products like Honey, species, etc.
Market Place: It is a place where buyers and sellers come together to exchange goods and services.
COPRA: Consumer Protection Act, 1986.
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Consumer: The person who uses goods and services for his self-consumption
Customer: The person who buys goods and avails services from the market is called customer.
Consumer Awareness: Consumer's consciousness towards their rights and the social and legal obligations of the business and the government towards consumers is known as consumer's awareness.
► Points to Remember
Consumer protection means protection of consumers against wrong practices of sellers in the market.
The rights which help the consumer in protecting himself from being exploited are known as consumer rights.
World consumer day is observed every year on 15th march of every year.
Right to information act 2005 is the act gives rights to the citizen of the country to have information about the government departments ,their policies, practices and procedures.
Ralph nadar was the father of the consumer movement.
Maximum retail price (MRP) is a maximum retail price printed on packaged goods. The seller cannot charge a price more than MRP.
Public distribution system is also known as ration shop. The aim of PDS is to prevent hoarding, black marketing etc.
Consumer courts are the courts dealing in consumers cases only.
The enactment of COPRA has led to the setting up of separate departments of consumer affairs in central and state governments. Due to the enactment of COPRA consumer awareness is spreading but slowly.
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